UAE based telco, Etisalat, has become the first operator in the region to roll out the use of cutting edge blockchain technology in its HR function. By digitally transforming its HR teams, Etisalat aims to empower employees and enhance their user experience while simultaneously ramping up security.
The move is being made in partnership with Chaintrail.com, and will see Etisalat provide lifetime access to all HR letters, empowering employees with tamper-proof data at their fingertips.
By implementing this blockchain initiative, Etisalat will be able to ensure that all of its employees can generate, access and utilise credentials 24 hours a day, 365 days per year. It will now be possible to verify credentials without any dependence on manual intervention.
“The future of work is here. Our world changed in 2020 and Etisalat’s overall strategy to ‘Drive the Digital Future to Empower Societies’ has never been more important. Making this digital future a reality and bringing the technologies of the future to all our customers across our markets unites and fuels us. The HR team is focused on bringing that reality within Etisalat to empower our employees, increase engagement, organisational efficiency, and create an incredible employee experience,” said Dena Ali Al Mansoori, Group Chief Human Resources Officer, Etisalat.
In addition to Blockchain, Etisalat HR has also soft launched an ‘HR Virtual Assistant’, a chatbot equipped with a complete set of FAQs and HR policies. In the next phase, ‘HR Virtual Assistant’ will be enhanced with a comprehensive interface for all Etisalat employees and will serve as an omnichannel in providing all HR services such as applying for leave and claims, requesting letters and other employee-related requests.
“Implementing Blockchain technology in HR ensures employee data is under their control and is secure and accessible anytime, anywhere. Deploying these technologies efficiently and responsibly across our communities and within our organisation is a top priority. Etisalat has some of the most talented and innovative minds in AI, Robotics, Blockchain and other technologies and as our society continues to transform digitally, we will continue to focus our efforts on these capabilities as part of our recruitment and talent strategy in 2021 and beyond,” Al Mansoori added.
Earlier this year, Etisalat was named as the world’s fastest mobile network operator.
Source ITP